Returns


Causes which justify the return of a product.
The causes which we accept as justifying product return are:
·   Manufacturing defects *
·   Product not included in the original order
·   Transport mishap (breakage, etc.)
If none of these are applicable to you, contact us and remember to always indicate the delivery number of your order. We will be happy to help you soporte@alqvimia.com

*Due to the natural origin of the ingredients in our products slight variations in the color of batches of the same products is commonplace.

What should I do in order to return a product?
a) If the product meets the requirements for product return you should contact us at soporte@alqvimia.com and detail the delivery note number and the reason for the return. If the reason meets the abovementioned cases Alqvimia will pay the pick up and delivery charges and will change the product.

b) In case of a default committed by the client of the points mentioned, it will be the same customer who must pay the shipping charges to recover the order.


What is the time period for returned goods?
This depends in the reason for the return:
·   If due to manufacturing defects *…. 15 days from the delivery date of the product.
·   If it does not correspond with your order…. 15 days from the delivery date of the product.
·   Due to a transport incident (breakage, etc.) …. 48 hours from the delivery date of the product.

*Due to the natural origin of the ingredients in our products slight variations in the color of batches of the same products is commonplace.

REMEMBER: every return must be previously accepted by Alqvimia.



Expansion of the return period at Christmas

Normally all orders made between November 20th  2017 and January 5th 2018 have a return period of up to January 15th 2018, as long as the product is returned in its original packaging and unopened.

This Christmas the refund period has been extended. Products purchased and shipped from November 20th 2017 to January 5th 2018, both included, may be returned before January 21st 2018 (included).

For purchases made after January 6, the standard returns policy will apply.

During the extended return periods you can return the product you want in case you are not satisfied with your purchase. The products must be returned in their original condition, and with their original packaging, and unopened.

The refund of the product (s) will be made when we have received the product (s) object (s) of the return in our distribution center.